2. But. Allen suggests using the word “and” instead of “but.” That’s because once you add “but” to a comment, it can erase your “yes.” Another strategy is to place the information you want someone to remember the most after you say “but.”
He explains that while the word “and” links two ideas together, saying “but” draws a distinct line between them. What comes before a ‘but’ is ignored and what comes after a ‘but’ is enhanced. “It’s the word that I see misused most often,” he says.
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