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4. A name. Simply saying someone’s name can be valuable in engaging the other person, and can be especially valuable when dealing with introverts. Calling someone by name and inviting feedback can make them feel their input at work is important, and lead to better conversations and collaboration. Saying someone’s name is also a good strategy when the other person becomes emotional, because using such a “pattern interrupt” gives the person time to regain his or her perspective “and keep them from saying something they regret,” he says.
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