3. Let the person talk about herself.
This is the easy part. You don’t have to be dazzling or brilliant. All you have to be is a good listener and respond with things that are pertinent to the subject at hand. It really is a piece of cake.
For example, you have just commented favorably on a piece of jewelry (or a sweater or scarf) and the conversation has started. Generally they will tell you a little bit about the piece. “Oh, my mom bought it for me for my birthday!’ You then smile and say “What a great mom you have!” or something that you know she will agree with.
Resist with all your might the impulse to start talking about yourself. This conversation is all about her. If you keep this up each time you go through the checkout line, you will find that soon you are friends. From there an invitation for coffee is a perfect next step to get to know each other better.
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