Job in Dangote Cement Plc: Description
Our successful candidates will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Would also:
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
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- Open customer accounts by recording account information.
- Maintain DCP customer records by updating account information.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Daily update of information on the website
- Be responsible for attending the live chat on the website
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- Resolve product or service problems by clarifying the customer’s complaint; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
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