Job in Standard Chartered Bank Description
The Head of Client Service reports to the Country Head of CIC and is responsible for driving the implementation of strategic initiatives, leading the client coverage teams to ensure efficient post origination activities and implementing change management strategies to embed the business’s operating model.
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The role wonder will have primary responsibility for all non-origination and non credit activities of CIC Nigeria.
Key Roles & Responsibilities
Strategic Initiatives:
Identify and lead strategic and tactical initiatives to continuously improve CIC Nigeria’s operational activities with a focus on cost efficiency and productivity
Work in close partnership with various stakeholders to implement improvement initiatives.
Client Coverage:
Lead the Client Coverage teams to ensure efficiency in post origination work and ensure that best practices are captured and shared across teams
Work with product partners to lead initiatives to enhance limit utilization and CASA balances
Play a key role as a member of the CIC top team and engage effectively with other segment heafs for smooth workflow across segments.
Overall responsibility for managing the operational risk of the country CIC and represent the business in BORC meetings
Spear head regular portfolio reviews in line with relevant business units.
Ensure a robust and efficient MIS/CDD management structure and processes are in place
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Oversee levelling of Client Coverage team across segments and geographies and ensure parity, work load balancing etc
Drive career development for the Client Coverage team.
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