2. Resist the tendency to defend your position.
If you determine that you need to confront the person who has hurt you, offer only your point of view about the incident. It is amazing how many confrontations you can diffuse by removing defensiveness and hostility. When you stick to what you are feeling, you give the other person permission to explain his or her point of view. Then together you can come to a consensus, hopefully resulting in mutual forgiveness.
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